PEM Conferences

7:00am	REGISTRATION - Foyer
7:00am-8:15am	PEER-TO-PEER NETWORKING/BUFFET BREAKFAST
8:15am-8:30am Ballroom C Marc DiFrancisco Don Hanson	WELCOME Marc Di Francisco, President, CIO Forum & Executive IT Summit PROGRAM INTRODUCTIONS Don Hanson, President, 2012 SIM Central Connecticut
8:30am-9:30am Ballroom C Phil Francisco	"HARNESSING THE POWER OF BIG DATA TO TRANSFORM YOUR BUSINESS" Presented by: Phil Francisco, Vice President, Product Management & Product Marketing, IBM Discussion: With the emergence of big data and the decreasing cost of storage and processing, organizations are seeing analytics playing an ever-increasing role in their businesses. This increased focus on analytics creates a demand for implementing solutions more quickly, with decreased costs and a shorter time to value. In this presentation you’ll learn how IBM clients are applying IBM big data analytic technologies to address a range of business problems from brand sentiment analysis, to customer churn reduction, to improving asset utilization. Also learn about IBM's most famous big data use case - Watson, as featured on the Jeopardy! quiz show.
9:30am-10:15am	BREAK – SOLUTIONS EXCHANGE PAVILION
10:15am-11:15am Session 1 Room 21/22 Michael Wanik Jeffrey Banwell	"INSIDER THREATS" Presented by: Michael W. Wanik, VP, Consulting & Investigations, SSC, Inc. Jeffrey Banwell, Senior Manager of Investigations, SSC, Inc. Discussion: Businesses are facing a “Perfect Storm” from insider threats due to a combination of blurred organizational boundaries, new and changing technology, and economic malaise. As organizations increasingly leverage a contract labor workforce and economic circumstances often require aggressive cost cutting actions, the risk of malicious insider activity increases. Trusted insiders are routinely given blind trust. Those with the potential to do the most damage are usually those trusted the most; as well as those who are new to their positions.
Session 2 Room 24 Charlie Tzoumas Dennis Mudry Robert Brown Loreene Flebeau Matthew Lane	"DRIVING BUSINESS INNOVATION WITH HIGH-PERFORMANCE NETWORK CONNECTIVITY" Moderated by: Charlie Tzoumas, VP Business Services, Comcast Panelist: Robert Brown, VP, Pfizer Loreene Flebeau, Director of Infrastructure, ProHealth Physicians, Inc. Matthew J. Lane, IAM, QDSP, CTO, JANUS Associates, Inc. Dennis Mudry, Senior Sales Engineer, Comcast Discussion: When you consider the proliferation of cloud-based services, speed required for data and voice transport and performance requirements for mission-critical applications, network superiority matters more now than ever. Join Comcast Business Services reveal the latest trends and current thinking among mid-size enterprise IT executives and what is driving their need for high-performance connectivity. A spirited discussion will follow featuring senior IT leaders who will talk about key topics including virtualization, cloud computing, scalability, future investments and more. Attendees will depart the session with a refreshed understanding of how network connectivity serves as a transformational asset for today’s businesses.
Session 3 Room 23 Steve Heilenman	"INNOVATE OR BECOME EXTINCT" Presented by: Steve Heilenman, CIO, Computer Aid, Inc. Discussion: With the future of IT in question, CIOs need to restructure their organization around innovation to remain relevant. This presentation will focus on key strategies for cultivating innovation.
11:30am-12:30pm Session 1 Room 21/22 Joe Held John Segretta Jim Kidd Michael Quinn	"IT PROJECT VALUE REALIZATION" Moderated by: Joe Held, Global CIO, Reader’s Digest Association, Inc. Panelist: John Segretta, AVP Business Strategy, MassMutual Financial Group Jim Kidd, CIO, Aetna International Michael Quinn, CTO, Jefferson Radiology Discussion: Is the IT project budget the first or last budget cut in your company? What happens when the CIO is the only executive advocating for a high risk, game changing project? The value generated from product development, business systems and infrastructure projects significantly impacts the perception of the value delivered by the overall technical organization. This distinguished panel of experienced IT and business executives will share experiences in which they not only had to deliver value as general contractors, but also had to advocate for, sell, and justify the outcomes of mission critical and market sensitive projects to their CEOs and Board of Directors. The panel will explain how they size up opportunities, manage risk, measure and communicate value, and take the career risk to drive the culture from that of a processed-based supplier of services to one that is recognized as a profit generator, driving innovation in their companies.
Session 2 Room 24 Kristen Lamoreaux Heather Hartman Sandra Sears	"WOMEN IN IT" Moderated by: Kristen Lamoreaux, Founder, SIM Women Panelist: Heather Hartman, Director of IS Technical Services, Care New England Health System Gina Moore, Director of IT, MassMutual Sandra Sears, Assistant VP, MassMutual Financial Group Discussion: In this session we’ll explore the workplace culture, particularly the factors that women value most within organizations. What do technical women value in their jobs and in their work environment? What changes can organizations make to be more responsive to female employees’ and multicultural female needs, thus retaining qualified women longer? Is professional advancement in the technological fields based solely on personal achievements, regardless of gender or ethnicity? Do professional accomplishments act as an “equalizer” between the genders?
Session 3 Room 23 Stephen Pierzchala	"DOES YOUR CUSTOMERS’ ONLINE AND MOBILE EXPERIENCE DIRECTLY IMPACT YOUR BUSINESS?-Taking a customer-centric approach to your Application Performance Strategy." Presented by: Stephen Pierzchala, Gomez SaaS Specialist, Compuware Corporation Discussion: IT’S A “ONE WEB” WORLD. Users are demanding superior web experiences and highly responsive, convenient and accessible websites regardless of the device they’re using. As a result, customers have increased expectations for the companies they interact with and do business with online. But how does a customer’s online experience translate into measureable business impact? This session will share lessons and best practices from well-known web brands that have found many ways to quantify the costs (and benefits) of delivering high performance applications to their customers. By actively measuring application performance and end-user experience these companies have secured a critical competitive advantage. Online and mobile applications are also a critical way to engage customers and reduce costs. In this session we’ll discuss how a customer-centric view of application performance can be used to address key business initiatives with a focus on the insurance industry: from using web and mobile channels to decrease call center volumes, to trimming print/paper quantities via online service centers, to improving agent productivity and stagnant agent recaptures through online and mobile channels. The primary point of customer interaction has moved to the end user’s browser and device. At the end of this session you’ll come away with new insights and metrics for understanding how your customers’ online experience directly impacts your business.
1:00pm–2:00pm Ballroom C Suzanne Bates	LUNCHEON KEYNOTE –"DISCOVER YOUR LEADERSHIP BRAND: HOW CIOs CAN BECOME HIGHLY INFLUENTIAL AND BUILD A STELLAR, CORPORATE-WIDE REPUTATION" Presented by: Suzanne Bates, CEO, Bates Communications, Inc Discussion: As every CIO knows, developing a stellar, brand-name reputation is essential to being a powerful voice in your company. Yet, perhaps you aren’t sure what your brand is, or how to leverage it to raise your profile and reputation. What’s the best way to earn a corporate-wide reputation as a leader of exceptional influence? How can you become known for your big ideas and strategic approach? Whether you are the leader of the IT function, or want to be someday, it is vital for you to win support for projects and initiatives and move the organization forward. In the program on how to “Discover Your Leadership Brand,” Suzanne Bates will take you on a journey to communicating big ideas and values that highlight your leadership skills. These techniques will help you get your team on board - aligned with your plans and inspired to execute. You will learn how to tell a crisp, compelling story to decision makers so they embrace your ideas and support you. Whether your company is going through transformational change, or you are simply managing complex projects, these practical techniques will help you to engage people and achieve your goals In this engaging, interactive session, you will roll up your sleeves and find out how to: • Identify stories from your career that illustrate your “brand” values • Translate a story into a powerful “lesson” that touches hearts and minds on your team • Deliver a crisp, clear, succinct, compelling 3-minute presentation to your executive team or board • Talk about “big ideas” that create interest and excitement and generate support for your plan
2:00pm–2:30pm	DESSERT – SOLUTIONS EXCHANGE PAVILION
2:30pm–3:30pm Session 1 Room 21/22 Jim Bond Paul Theriault Kim Root James Albert Jack Santos	"BUSINESS INNOVATION AND IT" Moderated by: Jim Bond, President, Stebbins Bond Associates Panelist: Paul Theriault, VP of IT, XL Insurance Kim Root, CTO, Hartford Financial Services James Albert, VP/CIO, Jordan Hospital Jack Santos, VP of Research, Gartner Discussion: In this session we will define the difference between “strategic innovation” and “operational innovation” and how IT should respond when business is driving innovation. We will explore ways to ensure that IT is given a voice to guide and influence business choices regarding technology. How can we achieve a trusted relationship and not being perceived as driven by a stereotypical fancy to introduce new technology “toys”? Specific case studies will be presented to provide real life examples of successfully integrating new technologies into the business.
Session 2 Room 24 Edward Wadbrook George Kaminski Surendra Arora Jamie Libow	"TECHNOLOGY IN SEARCH OF A CUSTOMER: CRITICAL FACTORS TO CONSIDER FOR YOUR UC STRATEGY" Moderated by: Edward Wadbrook, VP Applications/Collaborative Solutions, Carousel Industries Panelists: George Kaminski, Channel Systems Engineer, Juniper Networks Surendra Arora, VP, Business Development, Polycom Jamie Libow, 2nd Vice President, Voice and Contact Center, Travelers Insurance Discussion: This session explores critical factors to consider while developing your businesses UC strategy. Some of our key topics of discussion will include UC mobility networks, platform agnostic scenarios and the importance of having a comprehensive device management solution. We will also discuss how infrastructure readiness can support UC video and how to overcome challenges with the integration of desktops, telepresence and mobile platforms, securely. Best Practices on premise and cloud-based collaboration services, plus virtualization trends, will round out the presentation. Last but not least, overall security, touching on SIP and next generation firewalls, will be addressed throughout.
Session 3 Room 23 Barbara DeLoureiro Jonathan Stone	“THE CIO’S GUIDE TO IT TRANSFORMATION IN THE CLOUD ERA: PEOPLE & PROCESSES" Co-Presented by: Barbara DeLoureiro, Chief of Staff, Office of the CIO, EMC Corporation Jonathan Stone, Technology Solutions Executive, Kelser Corporation Discussion: Through audience participation and a case study of EMC IT’s own transformation, this session will explore the organizational and human factor changes that need to be considered during the transformation from a legacy IT organization to an internal cloud provider. We will consider the choices that our business customers have in where they procure their IT services, the roles and skills needed in the new organization, an IT as a service organizational model, fundamental challenges to transformation, and key metrics used to measure the overall success of transformation.
3:30pm-3:45pm	BREAK – SOLUTIONS EXCHANGE PAVILION
3:45pm–5:00pm Ballroom C Brian Shul	SPECIAL CLOSING KEYNOTE: "SPEED OF LIFE" Presented by: Brian Shul, Author, AF Fighter Pilot, TOP GUN Instructor, SR-71 Pilot Discussion: As one of America’s most popular speakers, Brian Shul has used his stunning aviation photography, near -death experience, and subtle sense of humor, to craft a message of living fearlessly and making the most of each day.
5:00pm-7:00pm	EXECUTIVE RECEPTION – SOLUTIONS EXCHANGE PAVILION Admittance by Conference Badge or VIP Pass only Complimentary hors d'oeuvres and beverages will be served. Back to Top
"IT SOLUTIONS FOR BUSINESS PROBLEMS" April 25, 2012 CT Convention Center Hartford, CT
7:30am	REGISTRATION - Foyer
8:00am-9:15am	PEER-TO-PEER NETWORKING/BUFFET BREAKFAST
9:15am-9:30am Ballroom C Marc DiFrancisco Don Hanson	WELCOME Marc Di Francisco, President, CIO Forum & Executive IT Summit PROGRAM INTRODUCTIONS Don Hanson, President, 2012 SIM Central Connecticut
9:30am-10:30am Ballroom C Evan Marks Leo Pellerin Imad Samiulla	OPENING KEYNOTE - "BUSINESS CONTINUITY/EMERGENCY RESPONSE" Moderated by: Evan Marks, Head of Infrastructure, COCC Panelist: Leo Pellerin, CIO, United Way CT Imad Samiulla, Sr. VP of IT, Swiss Re America Holding Corp. Laurie Ann Scotti, AVP, Lincoln Financial Group Discussion: As IT leaders we have spent years designing Disaster Recovery architectures to backup and guard our critical data. While many companies had strong DR plans and practices, the need for strong Business Continuity (BC) plans and an integrated approach between the two was not a priority. This view changed drastically and many lessons were learned from the two major events that impacted the State of Connecticut last year. Learn how these companies’ approach to DR and Business Continuity have changed to meet the requirements of providing continuous service.
10:30am-11:15am	BREAK – SOLUTIONS EXCHANGE PAVILION
11:15am-12:15pm Session 1 Room 21/22 Christopher Bernard Allan Campbell Douglas Casey Sam Nanayakkara	"SECURITY FOR MOBILE SYSTEMS - CONSUMERIZATION" Moderated by: Christopher Bernard, Managing Director, Global Business Relationship Management, C&W Panelist: Allan Campbell, CTO, MassMutual Douglas Casey, Director IT, Capitol Region Education Council Sam Nanayakkara, Director of IT, Aero-Med Ltd. Discussion: Today's technology leaders are seeing a rapid and broad influx of personal and mobile computing devices into the enterprise. Should they clamp down and restrict the use of non-corporate devices, or welcome the diversity of computing choices that employees are already making on their own? How can today's CIO allow for the use of software and hardware tailored to end users' needs without sacrificing security, privacy, and economies of scale? What policies and procedures — technological, legal, and HR — need to be in place to support this new computing paradigm? And does the cost efficiency of BYOD really pay off? Bring your own questions and case studies to share in this lively roundtable discussion.
Session 2 Room 24 Eric Naiburg	“BUILDING AN ENTERPRISE-WIDE DATA MANAGEMENT STRATEGY: FROM CREATION TO RETENTION TO DISPOSAL" Presented by: Eric Naiburg, Program Director, InfoSphere Information Governance Solutions, IBM Discussion: Today’s organizations depend on business-critical enterprise applications to drive results and meet the challenges of daily operations. However, as applications and databases collect and accumulate a wealth of business information, organizations face significant data management challenges. Without a repeatable and established process, spiraling data growth can negatively impact application responsiveness, hinder data accessibility and increase storage and operational costs. Join us as we discuss strategies and review case studies from other organizations who have successfully overcome these challenges. Gain insight on the crucial areas for building a successful data management, retention and disposal strategy. And learn what key requirements to consider when evaluating solutions to support your strategies.
Session 3 Room 23 Andy Powell	“END USER COMPUTING" Presented by: Andy Powell, Partner Business Manager, VMWare, Inc. Discussion: Anywhere, Anytime, Any Device access to company data and applications. Users no longer want to be limited to working at their desk at the office. IT will be faced with users looking to connect to their desktop with smartphones and tablets. They no longer want to limit themselves to desktop applications but will be looking for IT to assist them with access to Android and IOS applications as well. IT will need to help manage these various devices and yet provide a level of control, security and ROI.
12:15pm-1:45pm Ballroom C Paula Magnanti John Campbell	"BUILDING A FIBEROPTIC HIGHWAY CONNECTING THE HEALTHCARE PROVIDERS" Moderated by: Paula J. Magnanti, MT(ASCP), Moderator, Founder & Chief Healthcare Strategist, Strategic Healthcare Solutions Panelist: John Campbell, CIO, Spaulding Rehabilitation Network John Torello, Director of End User Support, Care New England Health Systems Bill Stathis, Axis NGNetworks, USA, Massachusetts Broadband Institute (MBI) Discussion: Creating a roadway to ensuring access to the highest quality local and remote hospitals, physicians, technologies and services in the most efficient and affordable way, creating a strong and healthy population”.
1:45pm-2:45pm	FINAL DRAWINGS, DESSERT, & REFRESHMENTS – SOLUTIONS EXCHANGE PAVILION